Hybrid attendance made soft services a moving target. Catering for a full office on a half-empty Friday burns budget; cleaning desks nobody used does the same. Tying service schedules to booking data lets providers staff to demand.
Common questions
What does Soft Services mean in simple terms?+
Soft services are the people-facing facilities management services: cleaning, catering, security, reception, mail and waste management. They make a building pleasant rather than merely functional, and unlike hard services most are discretionary in scope.
How is Soft Services measured and reported?+
Hybrid attendance made soft services a moving target. Catering for a full office on a half-empty Friday burns budget; cleaning desks nobody used does the same. Tying service schedules to booking data lets providers staff to demand.