Digital sign-in changed the role rather than removing it. With visitor management handling registration, badging and host alerts, front-of-house teams spend their time on the human part: welcome, exceptions and keeping the arrival experience calm.
Common questions
What does Front of House mean in simple terms?+
Front of house is reception and everything a visitor or employee experiences on arrival: greeting, sign-in, security, waiting areas and wayfinding. It borrows its name and standards from hospitality, and in corporate buildings it doubles as the first line of security.
How does Front of House affect property and running costs?+
Digital sign-in changed the role rather than removing it. With visitor management handling registration, badging and host alerts, front-of-house teams spend their time on the human part: welcome, exceptions and keeping the arrival experience calm.