The problem with switchingMost organisations know their platform is not good enough. They switch anyway.
The gap between knowing a platform is underperforming and doing something about it can stretch for months or years. Not because the alternative is unclear, but because the switching process feels harder than it is worth.
There are five objections that consistently delay or prevent a switch, and none of them is as insurmountable as they appear once you have the right structure and support around them.
Contract lock-in feels like a hard stop Most buyers assume they are stuck until renewal. In practice, contract exits, handover clauses, and concurrent onboarding windows are more available than they appear.
Migration disruption is overestimated Data migration for a workplace platform is significantly less complex than buyers typically assume. A structured plan eliminates most of the perceived risk before it becomes real.
Internal resistance is difficult to navigate Changing tools that employees use daily requires a change management case, not just a product comparison. A clear rollout plan, adoption support, and visible stakeholder backing changes the internal dynamic.
No one wants to own the decision Without a clear ROI case and risk assessment, switching becomes a high-exposure decision that stakeholders avoid rather than advocate. The Switch Programme provides the evidence that enables a decision.
The timeline feels uncertain Buyers worry that switching will take longer than planned or create gaps in service. A defined rollout timeline with clear milestones replaces uncertainty with a predictable path.
"We knew the system was not meeting our needs for over a year. We kept deferring the switch because no one was sure what it would actually involve. The assessment gave us a clear picture in 15 minutes."
Head of Workplace Experience 900-person professional services firm
The average organisation delays a platform switch by 14 months after identifying the need to change. In most cases, the barriers are perceived rather than actual, and resolvable once surfaced and structured.
