HybridHero U.S. Terms & Conditions

HybridHero U.S. SaaS Terms and Conditions

These Terms and Conditions (Terms and Conditions) are a legally binding contract between you (the Customer, you and your) and HybridHero Inc., a corporation organized under the laws of the State of Delaware whose registered office is 19 West 34th Street, Suite 1018, New York NY 10001 (HybridHero, we, us and our).

If you are agreeing to these Terms and Conditions not as an individual but on behalf of an entity or organization, then “you” means that entity or organization, and you acknowledge that you are binding that entity or organization to these Terms and Conditions.

Please read these Terms and Conditions carefully. By Executing the Order Form or using or accessing the Products, Goods and Services, you acknowledge that you have read, understand and agree to follow and be bound by these Terms and Conditions. These Terms and Conditions incorporate the Data Protection Addendum attached to this Agreement.

1. Contract Structure

(a) The terms of engagement for the provision of the Products, Goods and Services to the Customer will be set out in:

(i) an Executed order form (Order Form);

(ii) any subsequent Executed order forms that amend the Order Form (Supplementary Order Form). Upon Execution, the Order Form (as amended by any Supplementary Order Forms) will incorporate these Terms and Conditions and the HybridHero Documentation (as updated from time to time and available on the HybridHero Website and HybridHero App or otherwise attached to the Order Form or Supplementary Order Forms) and take effect as a binding agreement (Agreement).

(b) Any new features, tools or Software which are added to the Products, Goods and Services (including any Updates under Section 6) will also be subject to the Agreement.

(c) Each party must perform its obligations under the Agreement in accordance with these Terms and Conditions and the terms of the Order Form. The parties must comply with any special conditions set out in the Order Form as may be amended by any Supplementary Order Forms (Special Conditions).

(d) In the event of any inconsistency between these Terms and Conditions, the Order Form and any Supplementary Order Forms, the provisions will prevail in the following descending order:

(i) the Special Conditions (if any) in the most recent Supplementary Order Form followed by any other Supplementary Order Forms in descending date order, which must explicitly state which terms they replace in order to be valid; (ii) the Special Conditions (if any) in any Order Form, which must explicitly state which terms they replace in order to be valid;

(iii) the remaining provisions of the most recent Supplementary Order Form followed by any other Supplementary Order Forms in descending date order;

(iv) the remaining provisions of the Order Form;

(v) these Terms and Conditions; and

(vi) the HybridHero Documentation.

2. Term

(a) The Agreement commences on the Commencement Date and continues for the Initial Term, unless terminated earlier in accordance with Section 14.

(b) At the end of the Initial Term, the Agreement will be automatically extended for successive Renewal Terms unless:

(i) either party provides written notice of its intention to cancel such automatic renewal:

(A) no less than 90 days’ prior to the commencement of the relevant Renewal Term;

(B) no less than 24 hours prior to the commencement of the relevant Renewal Term where the Initial Term is also a Trial Period; or

(ii) the Trial Period is extended through Execution of a new Order Form. If this occurs, the previous Order Form will be taken to have been terminated on the day that the new Order Form is Executed; or

(iii) this Agreement is terminated earlier in accordance with Section 14.

3. License

(a) Subject to Section 4 and the Terms and Conditions of this Agreement, including the Customer’s payment of all, if any, relevant Fees and amounts under this Agreement, HybridHero grants to the Customer a non-exclusive, limited, non-sublicensable, non-transferable, revocable license to access and use, and make available to its Personnel to use, in the Jurisdictions, the Products, Goods and Services during the Term in accordance with this Agreement. The Customer is liable for any access or use of the Products, Goods or Services outside the Jurisdictions in breach of this Section 3(a).

(b) The license set out in Section 3(a) vests in the Customer on the Commencement Date and endures for the duration of this Agreement except as otherwise specified in this Agreement.

(i) assist with delivering or otherwise providing access to, and initial configuration and customization (as applicable) of, the relevant Products, Goods and Services as required for the Customer to exercise its rights under Section 3(a) and as required pursuant to the Order Form, including by providing encryption keys, where applicable; and

(ii) provide the Customer with any HybridHero Documentation reasonably required to use the Products, Goods and Services, including installation instructions.

(d) HybridHero may engage a third-party service provider to assist in the delivery, installation, customization or support of the Products, Goods and Services, as applicable.

4. Use of Products, Goods and Services

(a) The Customer must promptly provide all information required by HybridHero to set up the HybridHero App and the Customer’s Operating Environment.

(b) The Customer must use, and must ensure that its Personnel use:

(i) the Products, Goods and Services in accordance with the End User License Agreement for the Products, Goods and Services; and

(ii) the Goods in accordance with any instructions provided by HybridHero, when the Customer and/or its Personnel register to use the Products, Goods and Services.

(c) All use by the Customer’s Personnel and any other third party of the Products, Goods, and Services will be deemed to be use by the Customer for which the Customer remains liable.

(d) In the event any Goods are considered to be faulty and require replacement, the Customer will send the Goods to the address supplied by HybridHero (at the Customer’s initial expense):

(i) if the Goods are found to be faulty, HybridHero will provide the Customer with replacement Goods and reimburse any reasonable delivery costs; or

(ii) if the Goods are not determined by HybridHero to be faulty or they have been damaged (otherwise than through fair wear and tear), then to the extent allowed by law, the Customer will be required to pay the Replacement Fee and the cost of delivery of replacement Goods.

(e) The Customer must not, without HybridHero’s prior written approval:

(i) use the Products, Goods and Services for a purpose other than the Authorized Purpose and in accordance with the Terms and Conditions of this Agreement;

(ii) copy or replicate, or directly or indirectly allow or cause a third party to copy or replicate, the whole or any part of the Products, Goods and Services;

(iii) use the Products, Goods and Services to assist in the conduct of the business of any third party;

(iv) modify, adapt or amend the Products, Goods and Services, or permit any third party to modify, adapt or amend the Products, Goods and Services;

(v) disassemble, decompile, or reverse engineer (or permit any other person to do so) all or any parts of the computer programs or source code which form any part of the Products, Goods and Services (or attempt to do so) or take any other action intended to render any of the programs more amenable to human understanding or render the programs operational as to any other user who has not been authorized by HybridHero;

(vi) publicly disseminate information regarding the performance of the Products, Goods and Services; or

(vii) sub-license, rent, sell, lease, distribute or otherwise transfer the Products, Goods and Services or any part of them except as permitted under this Agreement.

(f) The Customer is responsible for maintaining control over and access to its instance of, or account for, the Products, Goods and Services. The Customer must keep accurate, up-to-date records of each of the Customer’s Personnel who access the Customer’s instance of, or account for, the Products, Goods and Services.

(g) The Customer must maintain the confidentiality of all login information and must not allow or authorize any person other than the Customer’s Personnel to use the login information. The Customer must immediately notify HybridHero of any suspected or actual unauthorized access to or use of the login information.

(h) The Customer must ensure there is only one end user per HybridHero Account. The Customer is responsible for any and all activities that occur on the Customer’s instance of, or account for, the Products, Goods and Services, whether or not authorized by the Customer.

(i) The Customer must not, and must ensure its Personnel do not, use the Products, Goods and Services (including through the upload of any Customer Material) in any way that:

(i) involves anything which is false, defamatory, harassing or obscene;

(ii) involves unsolicited electronic messages;

(iii) would involve the contravention of any person’s rights (including Intellectual Property Rights);

(iv) may contravene any Laws;

(v) could damage, disable or impair any part of the Products, Goods and Services;

(vi) may otherwise be regarded by HybridHero, on reasonable grounds, to be unacceptable (HybridHero may from time to time notify the Customer of the circumstances which it regards as unacceptable);

(vii) involves any fraudulent activity;

(viii) involves any dealing with Personal Data in contravention of applicable Privacy Laws; or

(ix) involves the sale or promotion of any illegal business activities or prohibited products, goods or services.

(j) The Customer must comply at all times with the terms of any Third Party Licenses.

5. Fees, Payment and Taxes

5.1 Fees and Payment

(a) Except as provided for in Section 5.1(b), the Customer must pay the Fees set out in each invoice, without set-off, abatement or deduction, in accordance with this Section 5 and in accordance with any specific invoicing arrangements specified in the Order Form. The Fees payable will be calculated by the methods specified in the Order Form.

(b) If the Customer has been granted a Trial by HybridHero, the Customer:

(i) is not required to pay any Fees; and

(ii) will not be issued invoices for the duration of the Trial Period.

(c) During the Initial Term and/or no later than 30 days prior to any Renewal Term, HybridHero may notify the Customer in writing of revisions to the Fees to take effect from the start of the next Renewal Term. The Fee increase on any Renewal Term, unless expressly stated in the Order Form or most recent Supplementary Order Form, will be 6%.

(d) Except as provided for in Section 5.1(b) and unless expressly stated otherwise in the Order Form:

(i) if the Customer did not undertake a Trial, invoices for Up-front Fees and Set-up Fees set out in the Order Form will be invoiced on the Commencement Date and the Customer must pay all such invoices immediately on receipt;

(ii) if the Customer did undertake a Trial, invoices for Up-front Fees and Set-up Fees set out in the Order Form will be invoiced on the first day of the first Renewal Term immediately following the Trial Period and will not be invoiced for subsequent Renewal Terms and the Customer must pay all such invoices immediately on receipt;

(e) Except as provided for in Section 5.1(b) and unless expressly stated otherwise in the Order Form, if the Customer is on a Monthly Billing Cycle, invoices for any volume-based and/or other Fees as set out in the Order Form will be submitted monthly in advance and the Customer must pay all such invoices immediately on receipt;

(f) Except as provided for in Section 5.1(b) and unless expressly stated otherwise in the Order Form, if the Customer is on a Quarterly Billing Cycle, invoices for any volume-based and/or other Fees as set out in the Order Form will be submitted:

(i) quarterly in advance for the Quarterly Billing set out in section 10 of the Order Form; and

(ii) monthly in arrears for the Monthly Adjustment and the Customer must pay all such invoices immediately on receipt.

(g) Except as provided for in Section 5.1(b) and unless expressly stated otherwise in the Order Form, if the billing cycle is annually, invoices for any volume-based and/or other Fees as set out in the Order Form will be submitted:

(i) annually in advance for the Annual Billing set out in section 10 of the Order Form; and

(ii) monthly in arrears for the Monthly Adjustment.

(h) The Customer must pay all such invoices immediately on receipt.

(i) Any portion of the payments not paid by the Customer on or before the date that it is due shall accrue interest at a rate equal 1.5% per month (18% APR), or the maximum rate permitted by applicable Law, whichever is lower, from the date such amount is due until payment is received in full by HybridHero.

(j) The Customer will pay the Fees through one of the payment methods specified in the Order Form, including by electing to authorize us to automatically deduct any Fees payable under Section 5.1(a) from a bank account, credit card or debit card nominated by the Customer on the date such amounts are due under Sections 5.1(d) – 5.1(h). If you authorize us to make such deductions, we will do so each month until you tell us to stop by removing this as your preferred payment method in accordance with the notification process in Section 21. You are responsible for ensuring that sufficient funds are available on the relevant due date so that the appropriate deduction can be made. For the avoidance of doubt, if an attempted deduction is unsuccessful, the relevant amount will be considered to be unpaid and Section 5.1(k) will be enlivened if it is not otherwise paid using a different payment method.

(k) If the Customer fails to make payment to HybridHero in respect of any Fees when due under Sections 5.1(d) – 5.1(h), the Customer acknowledges that HybridHero may suspend the provision of services, including access to the Products, Goods and Services, until such time as payment is made in full as per the invoice.

5.2 Taxes

(a) The Fees are exclusive of all applicable federal, state, local and other sales, use, excise, gross receipts, value-added and other similar taxes, duties and charges of any kind imposed by any governmental authority (Taxes), other than any tax imposed on HybridHero’s net income.

(b) The Customer is responsible for the payment of all Taxes associated with its purchase of, and payment for, the Products, Goods and Services, and HybridHero will invoice such Taxes to the Customer where HybridHero is required by Law to collect them, unless the Customer provides HybridHero with a valid and applicable exemption certificate prior to invoicing.

(c) In providing an invoice, a party shall provide proper tax invoices or receipts as reasonably requested if Taxes are applicable to the Fees.

(d) Each party is solely responsible for taxes assessed against it based on its own net income, property, and employees.

6. Updates

(a) From time to time, HybridHero may introduce Updates to the Products, Goods and Services.

(b) HybridHero will provide the Customer with reasonable prior notice in advance of any Update which would, in the reasonable opinion of HybridHero, have a material detrimental impact on the Products, Goods and Services, unless security, legal, system performance or Third Party License considerations or obligations require an expedited Update.

7. Support Services

HybridHero shall provide any Support Services as specified in the Order Form.

8. Intellectual Property Rights

8.1 Ownership

(a) The Customer acknowledges and agrees that HybridHero owns or licenses:

(i) all Intellectual Property Rights in the Products, Goods and Services; and

(ii) any Developed Intellectual Property, and nothing in this Agreement is intended to transfer ownership of or interest in any Intellectual Property Rights of HybridHero or any third party.

(b) To the extent that the Customer acquires ownership of any Intellectual Property Rights in the Developed Intellectual Property:

(i) the Customer assigns, and shall procure that its Personnel assign, such Intellectual Property Rights to HybridHero;

(ii) the Customer must, upon request by HybridHero, execute (and procure that its Personnel execute) any assignment or other document reasonably required to evidence or perfect HybridHero’s ownership of such Intellectual Property Rights; and

(iii) the Customer must provide all reasonable assistance requested by HybridHero to protect, defend and assert HybridHero’s interests in such Intellectual Property Rights.

(i) unauthorized access to or use of the Products, Goods and Services;

(ii) other breach of any of HybridHero’s Intellectual Property Rights; or

(iii) claim by any third party relating to Intellectual Property Rights in the Products, Goods and Services.

(d) HybridHero indemnifies the Customer against any liability (including liability for reasonable legal costs) under an injunction or final judgment against the Customer, based on a claim that its use of the Products and Services in accordance with this Agreement is an infringement of the Intellectual Property Rights of any third person (Claim), except to the extent any such infringement is caused by an act or omission of the Customer, and only if:

(i) the Customer notifies HybridHero immediately after it becomes aware of the Claim;

(ii) HybridHero has sole control over defense of the Claim (even in the Customer’s name) and any negotiations to settle the Claim;

(iii) the Customer allows its name to be used in any proceedings arising out of the Claim; and

(iv) the Customer provides HybridHero all other assistance reasonably requested (and paid for) by HybridHero to defend or settle the Claim.

(e) If a Claim is made, HybridHero may:

(i) procure for the Customer the right to continue using the Products and Services free of the Claim;

(ii) replace or modify the Products and Services to remove any infringing (or allegedly infringing) component; or

(iii) immediately terminate this Agreement and the Customer must immediately cease using the Products and Services.

8.2 Customer Material

(a) The Customer agrees and acknowledges that it is solely responsible for any Customer Material.

(b) While HybridHero will seek to ensure that the Products, Goods and Services are as accurate as possible, the Customer acknowledges and agrees that:

(i) HybridHero is not responsible for any Customer Material or other information input into the Products, Goods and Services by the Customer and/or its Personnel;

(ii) it must ensure that all Customer Material that is input into the Products, Goods and Services is accurate, complete and up-to-date;

(iii) it has sufficient rights to all Customer Material, to hold the Customer Material and input it to the Products, Goods and Services; and

(iv) it has obtained from all individuals and third parties any required Consents and has provided all required notices with respect to the collection, retention, disclosure and use of the Customer Material as contemplated for the purposes of this Agreement that are required under applicable laws.

(c) The Customer, in the event that it discovers that any Customer Material input by it into the Products, Goods and Services is not accurate, complete or up-to-date, will promptly notify HybridHero and update the Customer Material.

(d) HybridHero reserves the right to modify, update, edit or delete Customer Material where it deems such Customer Material is a risk to the security, accuracy or integrity of the Products, Goods and Services, and may do so without prior written notice to the Customer, but will use reasonable efforts to notify the Customer as soon as reasonably practical in the event of such deletion.

(e) The Customer must ensure that Customer Material, and its collection, use, processing, disclosure and dissemination via the Products, Goods and Services:

(i) will not infringe any Intellectual Property Rights of any person; and

(ii) complies with all applicable Laws (including Privacy Laws, where applicable).

(f) Notwithstanding any other provision in this Agreement, the Customer agrees that HybridHero will have the right to access, use, adapt, modify, reproduce, reformat, transform, and process Customer Material for the purpose of:

(i) providing the Customer with the Products, Goods and Services;

(ii) internal training; and

(iii) testing, improving and developing new features for the Products, Goods and Services, and grants HybridHero a perpetual, royalty-free, worldwide, transferable, non-exclusive license to do so, including the right to sub-license.

9. Variation

(a) HybridHero may unilaterally amend these Terms and Conditions from time to time to reflect additions to the Products, Goods and Services offered, changes in market conditions, changes in technology used to provide the Products, Goods and Services under this Agreement, changes in payment methods, changes in relevant laws and regulatory requirements and changes in the capabilities of HybridHero’s system.

(b) HybridHero will provide the Customer with reasonable prior notice of any amendment to these Terms and Conditions in writing.

10. Confidentiality and Publicity

10.1 Confidentiality

(a) Each party:

(i) except as permitted under this Section 10.1, must keep confidential all Confidential Information of the other party; and

(ii) may use Confidential Information of the other party solely for the purposes of exercising its rights and performing its obligations under this Agreement and otherwise for the purposes of this Agreement;

(iii) may only disclose Confidential Information of the other party

(A) to persons which Control, or are Controlled by, the party, and the employees, legal advisors or consultants of such persons, in each case under corresponding obligations of confidence as imposed by this Section and only where such persons, employees, legal advisors or consultants of such persons have a need to know such information in connection with this Agreement;

(B) in enforcing this Agreement or in a proceeding arising out of or in connection with this Agreement; or

(b) HybridHero may disclose Confidential Information of the Customer to the extent necessary in connection with a capital raising, financing, or transfer or divestiture of all or a portion of its business, or otherwise in connection with a merger, consolidation, change in control, reorganization or liquidation of all or part of HybridHero’s business, but will use reasonable efforts to minimize the scope of such disclosure.

10.2 Publicity

(a) Subject to Section 10.2(b), the Customer acknowledges and agrees the parties will not make any public announcement in relation to this Agreement without the prior written approval of the other party.

(b) The Customer acknowledges and agrees that HybridHero may:

(i) disclose to third parties the fact that the Customer has entered into this Agreement with HybridHero, including by way of the use of the Customer’s company logo; and

(ii) use de-identified information about the Customer, in any marketing or other material used by HybridHero, including case studies regarding the Customer’s involvement with HybridHero.

(c) The Customer grants to HybridHero a royalty-free, non-exclusive license to use and display the Customer’s logo on the HybridHero Website or in HybridHero’s marketing materials for the purpose of Section 10.2(b). The license granted in this Section 10.2(c) survives termination of the Agreement for whatever reason.

11. Third Party Content

(a) The Customer acknowledges that the Products, Goods and Services may incorporate Third Party Content including open source software and that HybridHero is not responsible for the accuracy, quality, integrity or reliability of the same.

(b) To the extent permitted by Law (including applicable Consumer Protection Laws), HybridHero does not give any representation or warranty as to the reliability, accuracy or completeness of any Third Party Content, including open source software, and HybridHero will have no responsibility or liability to the Customer or any other person arising from or in connection with any error, defect or inaccuracy in any Third Party Content.

12. Operating Environment

(a) The Customer acknowledges that, except to the extent otherwise provided in this Agreement, it is solely responsible for establishing, providing or procuring, maintaining and supporting any Third Party Licenses and any operating environment, facilities, equipment and telecommunications and internet connections necessary to use and obtain the benefit of the Products, Goods and Services (Operating Environment).

(b) The Customer must ensure that the Operating Environment has the necessary specifications, features and third-party software required to ensure compatibility with relevant parts of the Products, Goods and Services, as may be notified by HybridHero from time to time.

13. Force Majeure

(a) Subject to the requirement to give notice under this Section, if the performance by any party (Affected Party) of all or any of its obligations under this Agreement is prevented or delayed (in whole or in part) due to any Force Majeure Event, this Agreement will continue and remain in effect but the Affected Party will not be in breach of this Agreement for that reason only, and the Affected Party will be granted a reasonable extension of time to complete performance of its affected obligations. This Section 13(a) shall not apply to payment obligations under Section 5.

(b) The Affected Party must promptly, after becoming aware of a Force Majeure Event, give written notice to the other party of the nature of the Force Majeure Event and the way and the extent to which its obligations are prevented or delayed, and notify the other party of any material change in these matters and use its reasonable efforts to limit the effects of the Force Majeure Event, and promptly carry out its obligations as soon as, and to the extent that, it is able to do so.

14. Termination

14.1 Termination

(a) Either party may terminate this Agreement with immediate effect by giving written notice to the other party at any time if:

(i) the other party experiences an Insolvency Event;

(ii) the other party breaches any material provision of this Agreement which is incapable of being remedied, or where the breach is capable of being remedied, fails to remedy the breach within 30 days after receiving written notice from the terminating party requiring it to do so; or

(iii) without limiting Section 14.1(a)(ii), the other party fails to comply with the obligations set out in Section 10 (Confidentiality and Publicity) or the Data Protection Addendum.

(b) HybridHero may terminate this Agreement:

(i) on 60 days’ written notice to the Customer for any reason;

(ii) immediately by written notice to the Customer in the event of any change (directly or indirectly) in a controlling interest or majority ownership of the Customer; or

(iii) immediately by written notice to the Customer if, subject to an invoice that has been disputed under Section 22, the Customer fails to pay any amount due under this Agreement, and does not pay within 14 days after receiving notice requiring the Customer to do so.

14.2 Consequences of Termination

(a) On expiration or termination of this Agreement for any reason, including the expiration of any Trial Period, the Customer must immediately:

(i) stop using the Products, Goods and Services, and ensure that all of the Customer’s Personnel stop using the Products, Goods and Services;

(ii) return to HybridHero (or, at HybridHero’s direction, destroy) all copies of the HybridHero Documentation and any of HybridHero’s Confidential Information in the Customer’s possession or control;

(iii) return to HybridHero, at the Customer’s cost, all Goods in a useable condition or otherwise HybridHero may charge the Replacement Fee for any unreturned Goods or for Goods returned in an unusable condition; and

(iv) allow HybridHero or HybridHero’s nominee to access the Customer’s premises and systems to enable HybridHero to de-install and remove relevant parts of the Products, Goods and Services (if applicable).

(b) If HybridHero terminates this Agreement under Section 14.1(a)(ii), the Customer will pay HybridHero any unpaid Fees covering the remainder of the Term.

(c) If the Customer terminates this Agreement under Section 14.1(a)(ii), HybridHero will refund the Customer any pre-paid Fees covering the remainder of the Term after the date of termination on a prorata basis.

(d) Termination of this Agreement shall not relieve the parties of any accrued liability (including with respect to outstanding or accrued Fees).

15. Warranties

(a) The Customer warrants that:

(i) it has the authority to enter into and perform its obligations under this Agreement and that this Agreement has been duly executed and is a legal, valid and binding agreement;

(ii) it will act in good faith towards HybridHero and any of HybridHero’s authorized representatives and provide such assistance and co-operation as is practicable on request by HybridHero; and

(iii) it will comply at all times with applicable Laws and regulations, and all reasonable directions HybridHero gives.

(b) The Customer will be solely responsible for any representations, warranties or guarantees made or published concerning the Products, Goods and Services by the Customer to the extent that such representations, warranties or guarantees are inconsistent with any warranties in this Agreement.

(i) it has the authority to enter into and perform its obligations under this Agreement and that this Agreement is a legal, valid and binding agreement;

(ii) it has all rights necessary to grant access to the Products, Goods and Services;

(iii) it will comply at all times with applicable Laws; and

(iv) it will not do anything or make any statement that could be reasonably expected to harm the reputation of the Customer.

16. Disclaimer

(a) The Customer acknowledges and agrees that, to the extent permitted by Law (including applicable Consumer Protection Laws), the Products, Goods and Services are made available “as is” and HybridHero makes no representation, warranty or guarantee:

(i) as to the reliability, timeliness, quality, suitability, truth, availability, accuracy or completeness of any content contained in or generated by the Products, Goods and Services;

(ii) that the use of the Products, Goods and Services will be secure, timely, uninterrupted or error-free;

(iii) that the Products, Goods and Services will operate in combination with any other hardware, software, platform, or Customer Material;

(iv) that the Products, Goods and Services will meet the Customer’s requirements or expectations;

(v) that any stored Customer Material will be accurate or reliable or that any stored Customer Material will not be lost or corrupted;

(vi) that errors or defects will be corrected;

(vii) that the Products, Goods and Services, and information extracted from them, will be accurate, free from defects, bugs, errors or omissions, or that any Customer Material input into the Products, Goods and Services will not be lost or corrupted; or

(viii) in relation to non-infringement, title, fitness for a particular purpose, functionality, availability or merchantability.

(b) Without limiting any other provision of this Agreement, to the extent permitted by Law (including applicable Consumer Protection Laws), HybridHero does not make any representation, warranty or guarantee:

(i) that servers used to make a hosted component of the Products, Goods and Services available are free of viruses or other harmful components; or

(ii) in respect of the availability or uptime of any hosted component of the Products, Goods and Services due to scheduled or unexpected maintenance, system downtime or outages or other interruptions.

(c) HybridHero shall not be liable for delays, interruptions, service failures and other problems inherent in use of the internet and electronic communications or other platforms outside the reasonable control of HybridHero, including third-party hosting providers.

(d) HybridHero disclaims all liability in respect of the results of any verification of identity performed using the Products, Goods and Services, including to the extent that such verification relies on the accuracy or completeness of any Customer Material.

17. Indemnities

Without limiting any other indemnities given by the Customer under this Agreement, the Customer shall defend, hold harmless and indemnify HybridHero and its Affiliates and Personnel (the HybridHero Indemnified Parties) from and against any Loss suffered or incurred by the HybridHero Indemnified Parties arising out of or in connection with:

(a) any breach by the Customer of Sections 3(a) (License), 4 (Use of the Products, Goods and Services), 8 (Intellectual Property Rights), 10 (Confidentiality and Publicity) or the Data Protection Addendum;

(b) the performance, or failure to perform, of any deficiency or inadequacy of the Customer’s Operating Environment;

(c) any Customer Material (including Personal Data used or disclosed by the Customer, including any claim by any person that Customer Material infringes any Intellectual Property Right or other right (including privacy rights) of such person or any third party;

(d) the use of the Products, Goods and Services by the Customer and its Personnel;

(e) any fraud, willful misconduct or negligence by the Customer or its Personnel; or

(f) any loss or damage to property arising out of or otherwise in connection with any wrongful act or omission of the Customer.

18. Limitation of Liability

(a) To the extent permitted by Law (including applicable Consumer Protection Laws), and subject to Section 18(c), no liability is accepted in relation to a Trial of the Products, Goods and Services and in no event will the aggregate liability of HybridHero for any Loss, direct or otherwise, exceed an amount either that is equivalent to the Fees paid by the Customer to HybridHero in the Contract Year in which the event giving rise to the liability occurred, regardless of the cause or form of action. For the avoidance of doubt, the limitation of liability under this Section 18(a) is cumulative and not per incident and applies to the indemnity provided in Section 8.1(d).

(b) To the extent permitted by Law (including applicable Consumer Protection Laws), under no circumstances will either party be liable for any Consequential Loss, except to the extent arising from a breach by the Customer of its obligations under Sections 8, 10 and the Data Protection Addendum.

(i) for death or personal injury caused by that party or its Personnel;

(ii) for fraud (including fraudulent misrepresentation); or

(iii) under any indemnity given in this Agreement, except for in Section 8.1(d).

19. Assignment

The Customer must not sub-license, assign or novate, directly or indirectly, or attempt to sub-license, assign or novate, any of its rights or obligations under this Agreement without the prior written consent of HybridHero.

HybridHero may assign or subcontract all or part of this Agreement to any other party.

20. Survival

Without limiting any other provision of this Agreement, Sections 5 (Fees, Payment and Taxes), 8 (Intellectual Property Rights), 10 (Confidentiality and Publicity) and 18 (Limitation of Liability), and the Data Protection Addendum and any other Sections which should by their nature survive termination of this Agreement, survive termination or expiry of this Agreement for any reason.

21. Notices

(a) Subject to Section 21(b), a party giving notice or notifying under this Agreement must do so in English and in writing:

(i) in the case of HybridHero, addressed to the Legal Department at 19 West 34th Street, Suite 1018, New York, NY 10001, or, in the case of the Customer, to the person and address supplied in the Order Form or as altered by any notice; and

(ii) hand delivered or sent by prepaid mail to that address.

(b) For the purposes of service messages and notices about the Products, Goods and Services, including notices under Section 6, notice may consist of:

(i) an email from HybridHero to an email address associated with the Customer’s account; or

(ii) a pop-up notification to the Administrator Account in the HybridHero App,

even if HybridHero has other contact information. The Customer acknowledges and agrees that HybridHero shall have no liability associated with or arising from the Customer’s failure to maintain accurate contact or other information, including, but not limited to, the Customer’s failure to receive critical information about the Products, Goods and Services.

(i) if hand delivered, on delivery;

(ii) if sent by prepaid mail, three (3) business days after the date of mailing; and

(iii) if sent by email under Section 21(b), at the time of sending the email.

22. Dispute Resolution

(a) If a dispute arises out of or in relation to this Agreement, either party may notify the other in writing, in which case a nominated representative of each affected party must promptly attempt in good faith to resolve the dispute. In the event that the parties are unable to resolve the dispute within 60 days of the written notification referred to in this Section, each party must promptly refer the dispute for resolution to one of the Managing Director, Chief Executive or Chief Operating Officer (Senior Executive) of that party.

(b) If the parties are unable to resolve the dispute within 14 days following referral to the Senior Executive of the relevant parties, then the dispute will be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules then in effect. If the parties cannot agree on a single arbitrator, then there shall be three arbitrators: one selected by each party, and a third selected by the first two. The arbitration will take place in Wilmington, Delaware, unless the parties mutually agree on an alternative location. Judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

(c) Nothing in this Section 22 shall prevent a party from seeking urgent injunctive relief before an appropriate court with respect to a violation of Intellectual Property Rights, confidentiality obligations or enforcement or recognition of any award or order in any appropriate jurisdiction.

23. General

(a) Each party agrees to do all things and execute all deeds, instruments, transfers or other documents as may be necessary or desirable to give full effect to the provisions of this Agreement.

(b) This Agreement contains the entire agreement between the parties with respect to its subject matter. Neither of the parties has relied on or is relying on any other representation in entering into this Agreement.

(c) Except where expressly stated otherwise, any express statement of a right of a party under this Agreement is without prejudice to any other rights of that party expressly stated in this Agreement or existing at law.

(d) Nothing in this Agreement gives a party any right to bind the other party in contract or otherwise at law, or hold itself out as a representative of the other party.

(e) Each party must take all steps as may be reasonably required by the other party to give effect to the Terms and Conditions of this Agreement and transactions contemplated by this Agreement.

(f) Subject to Section 9, this Agreement may be amended only by another written agreement executed by all the parties.

(g) The Customer will be fully responsible to HybridHero for any Loss suffered by HybridHero or its Personnel arising from or in connection with the acts or omissions of its subcontractors, contractors, assigns and all their employees, as if they were the acts and omissions of the Customer.

(h) No failure to exercise or delay in exercising any right, power or remedy under this Agreement operates as a waiver. A single or partial exercise or waiver of the exercise of any right, power or remedy does not preclude any other or further exercise of that or any other right, power or remedy. A waiver is not valid or binding on the party granting that waiver unless made in writing.

(i) The rights, powers and remedies provided to a party in this Agreement are in addition to, and do not exclude or limit, any right, power or remedy provided by law or equity or any agreement.

(j) Any provision of this Agreement which is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction to the extent of the prohibition or unenforceability. That does not invalidate the remaining provisions of this Agreement nor affect the validity or enforceability of that provision in any other jurisdiction.

(k) Each party must bear its own costs arising out of the negotiation, preparation and Execution of this Agreement.

(l) This Agreement and, to the extent permitted by law, all related matters including non-contractual matters, is governed by the laws of the State of Delaware, without regard to its conflict of laws principles. Subject to Section 22 (Dispute Resolution), each party irrevocably submits to the exclusive jurisdiction of the state and federal courts located in Wilmington, Delaware for any matter not subject to arbitration under Section 22, and waives any right to object to the venue on any ground.

(m) This Agreement may be Executed in any number of counterparts and by electronic means. All counterparts will be taken to constitute one agreement.

24. Third Party Beneficiaries

(a) Aside from Affiliates of HybridHero, there are no third-party beneficiaries under this Agreement.

25. Definitions and Interpretation

25.1 Definitions

The following definitions apply unless the context requires otherwise.

Administrator Account means the account of the Customer’s chosen administrator, who is given oversight of the Customer’s platform and users.

Affiliate means an entity that has the ability either directly or indirectly to Control another entity, via ownership of more than fifty percent of the voting rights, or an entity that holds more than a fifty percent interest in a joint venture over which either party’s Control over the joint venture is set out in writing, for as long as such Control exists.

Annual Billing Cycle means where invoicing on an annual basis has been selected in the Order Form.

Authorized Purpose means the Customer’s use of the Products, Goods and Services for the purpose of recording Personnel Data and using this Data:

to determine office real estate needs;
to allow booking of and/or checking in to available desks, office space and meeting rooms;
to provide detailed management information around HybridHero processes, associated costs and employee activities including well-being;
to locate and/or check in to available desks using the Goods;
for any other purpose set out in a schedule to this Agreement or in an attachment to the Order Form; or
as the ordinary use of any additional features would permit provided as Updates to the Software by HybridHero from time to time.

Business Day means a day that is not a Saturday, Sunday or public holiday in the State of Delaware.

Commencement Date means the commencement date specified in the Order Form.

Confidential Information means all information of a confidential or proprietary nature, in any form whether tangible or not, disclosed or communicated by a party to the other, or learnt or accessed by, or to which the other party is exposed as a result of entering into this Agreement. Specifically, HybridHero’s Confidential Information includes the design, specification and content of the Products, Goods and Services, including its source code, HybridHero’s Personnel information, operational and other policies, project documentation, proposals, or other development documentation including any specifications, or business strategies, and the Terms and Conditions of this Agreement, including the Fees and information relating to HybridHero’s pricing and all reports generated by HybridHero. Confidential Information does not include information which:

(a) becomes public knowledge during this Agreement;

(b) is already known to the other party;

(d) is independently developed by the other party in circumstances where there was no breach of any obligation of confidence.

Consent means any licenses, clearances, permissions, authorizations, waivers, approvals or consents.

Consequential Loss means any indirect or consequential loss (not being loss which arises naturally as a result of a breach of this Agreement or other event the subject of the relevant claim), including loss of profits, loss of income or revenue, loss of Data, loss of or damage to reputation, loss of business opportunities (including opportunities to enter into or complete arrangements with third parties), loss of management time, damage to credit rating, or loss of business.

Consumer Protection Laws means applicable U.S. federal, state and local consumer protection Laws, including, without limitation, the Federal Trade Commission Act and applicable state unfair or deceptive trade practices statutes, in each case as amended and applicable.

Contract Year means a 12-month period commencing on the Effective Date or any anniversary of the Effective Date.

Control means, with respect to any entity, the possession, directly or indirectly, of the power to direct the management and policies of such entities, whether through ownership of voting securities, as trustee or executor, as general partner or managing member, by contract or otherwise.

Customer Material means any and all Data or other material input, entered into or added or uploaded to the Products, Goods and Services, or otherwise provided or made available to HybridHero, by, on behalf of, or at the request of, the Customer or its Personnel.

Data means any data, information or Personal Data accessible to HybridHero (or any third parties who have access to such Data through HybridHero) under or in connection with this Agreement and which relates in any way to the Customer or its related entities (including their operatives, suppliers, customers and Personnel).

Data Protection Laws means all applicable U.S. federal and state Laws relating to the privacy, security and protection of Personal Data, including, without limitation: the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020, and its implementing regulations (CCPA); the Virginia Consumer Data Protection Act (VCDPA); the Colorado Privacy Act (CPA); the Connecticut Data Privacy Act (CTDPA); the Utah Consumer Privacy Act (UCPA); and any other applicable comprehensive U.S. state privacy statute, each as amended, re-enacted or replaced from time to time.

Developed Intellectual Property means any Intellectual Property Rights arising from any work done by or for HybridHero on behalf of the Customer in connection with the Products, Goods and Services, including the development of any portals used by the Customer to access the Products, Goods and Services and any feedback (including suggestions, ideas, information, comments or process descriptions or other information) provided by the Customer to HybridHero.

Effective Date means the start date of this Agreement, or if no such date is set out, the date of HybridHero’s first invoice to the Customer.

End User License Agreement means the end user terms and conditions of use for the particular Products, Goods and Services available on the HybridHero Website and HybridHero App, which end users must accept as part of the registration process for a HybridHero Account.

Execution means either:

(a) when the Customer indicates its acceptance of the Agreement, and any amendment to the Agreement, by checking the tick-box in an Order Form and any Supplementary Order Form, issued by HybridHero; or

(b) when the parties digitally sign the Agreement, and any amendment to the Agreement (including by Supplementary Order Form), in accordance with the process administered by a third-party provider such as DocuSign or Dropbox Sign.

Fees means the fees and expenses set out in the Order Form.

Force Majeure Event affecting a party means a circumstance beyond the reasonable control of that party causing that party to be unable to observe or perform on time an obligation under this Agreement, including acts of God, lightning strikes, earthquakes, floods, storms, explosions, fires and any natural disaster, acts of public enemies, terrorism, riots, civil commotion, malicious damage, sabotage, revolution and acts of war and war, general strikes (other than of its own staff), embargo, or power, water and other utility shortage.

Goods means the goods specified in the Order Form and described on the HybridHero Website (as updated from time to time) including the Bluetooth sensors, which can be mounted either on the wall, ceiling or underneath/on top of desks in order to facilitate the following functions:

(a) automatic check-in based on previously booked desks;

(b) automatic check-in based on time spent near a free desk;

Government Agency means any government or any governmental, semi-governmental or judicial entity or authority. It also includes any self-regulatory organization established under statute or any stock exchange.

HybridHero Account means the account for each end user to enable use of the Products, Goods and Services which is activated following registration and acceptance of the End User License Agreement.

HybridHero App / App means the application downloaded by end users to a mobile device.

HybridHero Documentation means the API documentation, sample code, reference manual, user instructions, technical literature and all other related materials supplied to the Customer in any format by HybridHero for aiding the installation, use and application of the Products, Goods and Services (including the Software), and will include all revised documentation supplied as part of an Update.

HybridHero Website / Website means https://app.hybridhero.com.

Initial Term means the initial term set out in the Order Form, such period commencing on and from the Commencement Date and which may be preceded by a Trial Period if a Trial Period is specified in the Order Form.

An Insolvency Event occurs in respect of a person where:

(a) a party ceases, suspends or threatens to cease or suspend the conduct of all or a substantial part of its business or disposes of or threatens to dispose of a substantial part of its assets;

(b) a party becomes unable to pay its debts as they fall due, or stops or suspends or threatens to stop or suspend payment of all or a class of its debts;

(d) a party has a receiver, manager, administrator, receiver or similar officer appointed in respect of it or the whole or any part of its assets or business;

(e) any composition or arrangement is made with any one or more classes of its creditors;

(f) except for the purpose of solvent amalgamation or reconstruction, an order, application or resolution is made, proposed or passed for its winding up, dissolution, administration or liquidation;

(g) a party enters into liquidation whether compulsorily or voluntarily, files or has filed against it a petition under any bankruptcy or insolvency law; or

(h) any analogous or comparable event takes place in any jurisdiction.

Intellectual Property Rights means all industrial and intellectual property rights of any kind including but not limited to copyrights (including rights in computer software object code and source code), trademarks, service marks, business names, trade names, rights in trade names, domain names, rights in domain names and URLs, company names, product names, logos or get-up, designs, design rights, database rights, patents, rights in inventions, know-how and other proprietary rights, format rights, trade secrets, semi-conductor or circuit layout rights, rights in Confidential Information, and all rights or forms of protection of a similar nature or having equivalent or similar effect to any of these (whether or not any of these are registered and including any application, or right to apply, for registration), which may subsist anywhere in the world, existing now or in the future, and all derivations, modifications, improvements and enhancements to these intellectual property rights, but excludes moral rights and similar personal rights where these are non-assignable.

Jurisdictions means the United States.

Know-how means non-trivial industrial and commercial information and techniques, in each case, in any form and not in the public domain.

Law means all applicable laws including rules of common law, principles of equity, statutes, regulations, proclamations, ordinances, by-laws, rules, regulatory principles, requirements and determinations, mandatory codes of conduct and standards, writs, orders, injunctions and judgments.

Loss means any claim, loss, damage, liability, cost, charge or expense (including legal expenses on a full indemnity basis), however arising, and whether present or future, fixed or unascertained, actual or contingent. For the avoidance of doubt, Loss does not include payment of Fees.

Minimum User Number means the minimum number of invoiced monthly users as stated in section 9 of the Order Form.

Monthly Adjustment means the adjustment amount based on the monthly fee per user set out in the Order Form where the actual monthly users exceeds the Minimum User Number.

Monthly Billing Cycle means where invoicing on a monthly basis has been selected in the Order Form.

Operating Environment has the meaning given to that term set out in Section 12.

Order Form has the meaning given to that term set out in Section 1(a)(i), as amended by any and all Supplementary Order Forms. All references to Order Form include Supplementary Order Forms unless stated otherwise.

Personal Data has the meaning given to that term (or the term “Personal Information,” as applicable) in the Data Protection Laws and the Data Protection Addendum.

Personnel means, in respect of a party, any officer, employee, contractor, servant, agent, or other person under the Customer’s direct or indirect control and includes any subcontractors, who may also be end users of the Products, Goods and Services.

Privacy Laws means the Data Protection Laws and all other applicable U.S. federal, state and local laws, rules and regulations which relate to the privacy, protection, use or disclosure of Personal Data, and any guidelines, orders, directives or codes of conduct issued by any Government Agency under or in respect of such laws, rules or regulations, as amended from time to time.

Products, Goods and Services means the products, goods and services specified in the Order Form and described on the HybridHero Website (as updated from time to time), including any Software, Support Services, any associated HybridHero Documentation or Updates (as applicable), and any additional material or services the parties have agreed that HybridHero will supply to the Customer in accordance with the Schedules of this Agreement.

Quarterly Billing Cycle means where invoicing on a quarterly basis has been selected in the Order Form.

Renewal Term means, unless otherwise stated in the Order Form or Supplementary Order Forms, a period of 12 months commencing at the end of the Initial Term or the current Renewal Term, which shall automatically renew for further periods of 12 months.

Replacement Fee means the fee charged to the Customer where Goods are not returned as required or returned in an unusable condition, as set out in the Order Form.

Set-up Fees mean the Fees specified as such in the Order Form.

Software means the software, licensed or otherwise, provided to the Customer by HybridHero in accordance with this Agreement, and includes all software supplied as part of an Update.

Supplementary Order Form(s) has the meaning set out in Section 1(a)(ii), being the instrument to effect all amendments to the Order Form including any changes to licenses, Fees, modification, reduction or cancellation of Products, Goods and Services or addition of new services.

Support Services means the support services provided by HybridHero as specified in the Order Form (if applicable).

Term means the period from the Commencement Date until the end of the Trial Period, the Initial Term or any applicable Renewal Term in accordance with Section 2.

Third Party Content means any information, data or other content that HybridHero sources and/or supplies from any third party for use in connection with the Products, Goods and Services.

Third Party License means any license, registration or other authorization that is required by the Customer to enable the Customer to properly access and use the Products, Goods and Services, including any license, registration or other authorization as notified by HybridHero to the Customer.

Trial means use of the Products, Goods and Services specified in the Order Form without charge for the Trial Period, in accordance with this Agreement.

Trial Period means the period of the Trial, being 90 days or such other period as set out in the Order Form.

Update means any update, upgrade or modification to the Software from time to time, but does not include new versions of the Software, and accompanying revisions to the HybridHero Documentation, as determined in the absolute discretion of HybridHero.

Upfront Fees mean the Fees specified as such in the Order Form.

25.2 Interpretation

Headings are for convenience only and do not affect interpretation. The following rules apply unless the context requires otherwise.

(a) the singular includes the plural and conversely;

(b) where a word or phrase is defined, its other grammatical forms have a corresponding meaning;

(d) a reference to a Section is to a Section of these Terms and Conditions;

(e) a reference to any party to this Agreement or any other agreement or document includes the party’s successors and permitted assigns;

(f) a reference to any agreement or document (including a reference to this Agreement) is to that agreement or document as amended, notated, supplemented, varied or replaced from time to time, where applicable, in accordance with this Agreement or that other agreement or document;

(g) a reference to any legislation or to any provision of any legislation includes any modification or re-enactment of it, any legislative provision substituted for it and all regulations and statutory instruments issued under it;

(h) a reference to conduct includes any omissions, statement or undertaking, whether or not in writing; (i) mentioning anything after includes, including, for example, or similar expressions, does not limit what else might be included; and

(j) all references to $ are to United States Dollars, unless another currency is specified in the Order Form.

HybridHero Data Protection Addendum

This Data Protection Addendum (Addendum) is supplementary to and forms part of the HybridHero U.S. SaaS Terms and Conditions (Agreement), including as amended from time to time.

By signing the Agreement or otherwise accepting the Terms and Conditions by Executing the Order Form (including any Supplementary Order Forms) or using or accessing the Products, Goods and Services, the Customer enters into this Addendum on behalf of itself and, to the extent required under Data Protection Laws, in the name and on behalf of its Authorized Affiliates, if and to the extent HybridHero processes Personal Data for which such Authorized Affiliates qualify as the Customer. For the purposes of this Addendum only, and except where indicated otherwise, the term “Customer” shall include the Customer and Authorized Affiliates. All capitalized terms that are undefined shall have the meaning set forth in the Agreement.

In the course of providing the Products and Services to the Customer pursuant to the Agreement, HybridHero may process Personal Data on behalf of Customer and the parties agree to comply with the following provisions with respect to any Personal Data, each acting reasonably and in good faith.

1. Application of this Addendum

This Addendum:

(a) applies in addition to the Agreement; and

(b) despite anything to the contrary in the Agreement, overrides and prevails over the terms of the Agreement to the extent of any inconsistency.

2. Definitions

Unless the context otherwise requires, capitalized words in this Addendum have the same meaning as in the Agreement. In addition, the following definitions apply in this Addendum unless the context requires otherwise.

Applicable Data Protection Laws means the Data Protection Laws and all other applicable Laws, rules and regulations that the Controller (or Business) is subject to within the United States, provided that to the extent of any inconsistency, the applicable state comprehensive privacy statute shall prevail.

Attachment means the Attachment to this Addendum.

Authorized Affiliate means any of the Customer’s Affiliate(s) which (a) is subject to the Data Protection Laws, and (b) is permitted to use the Products, Goods and Services pursuant to the Agreement between Customer and HybridHero, but has not signed or Executed its own Order Form with HybridHero and is not a “Customer” as defined under the Agreement.

Business has the meaning given to that term in the CCPA and, as applicable, the corresponding meaning given to “Controller” under other applicable Data Protection Laws. For purposes of this Addendum, Customer is the Business/Controller.

Consumer means a natural person about whom Personal Data is Processed, and, as applicable, has the corresponding meaning given to “Data Subject” under other applicable Data Protection Laws.

Controller has the meaning given to that term under applicable Data Protection Laws that use such terminology (including, for example, the Virginia Consumer Data Protection Act, the Colorado Privacy Act and the Connecticut Data Privacy Act), and corresponds to “Business” under the CCPA.

Enforcement Authority means the U.S. Federal Trade Commission, the California Privacy Protection Agency, any state Attorney General, or any other Government Agency with jurisdiction to enforce Applicable Data Protection Laws.

Personal Data means “personal information” or “personal data” (or comparable term) as defined under applicable Data Protection Laws, and, for the purposes of this Addendum, is used interchangeably with “Personal Information.”

Personal Data Breach means any breach of security, including a Security Incident, leading to the accidental, unauthorized or unlawful destruction, loss, alteration, disclosure of, or access to, Personal Data, as further defined under Applicable Data Protection Laws.

Processing has the meaning given to that term under Applicable Data Protection Laws (and, as applicable, corresponds to activities described as such under the CCPA).

Processor has the meaning given to that term under applicable Data Protection Laws that use such terminology, and corresponds to “Service Provider” under the CCPA. For purposes of this Addendum, HybridHero is the Processor/Service Provider.

Relevant Data means any Personal Data that is received by, accessible by or made available to the Processor by or from the Controller (whether directly or indirectly) under or in connection with the Agreement and/or the Products, Goods and Services.

Sale and Share have the meanings given to those terms under the CCPA.

Security Incident means any confirmed unauthorized or unlawful access to, or acquisition, disclosure, use, alteration, or destruction of, Relevant Data.

Service Provider has the meaning given to that term under the CCPA and, as applicable, the corresponding meaning given to “Processor” under other applicable Data Protection Laws.

Sub-processor means any person (including any third party) appointed by or on behalf of Processor to Process Relevant Data on behalf of the Controller in connection with the Agreement.

3. Role of the Parties

The parties acknowledge and agree that with regard to the Processing of Personal Data, Customer is the Controller (or Business, as applicable), HybridHero is the Processor (or Service Provider, as applicable), and that HybridHero may engage Sub-processors under the procedure in Section 9 of this Addendum. HybridHero will Process Relevant Data only as a Processor/Service Provider acting on behalf of Customer, and not for its own independent business purposes, except as expressly permitted under Applicable Data Protection Laws or as necessary to provide, maintain, secure and improve the Products, Goods and Services.

4. Mutual Privacy Obligations

Without limiting any other provision of this Agreement, each party agrees in respect of any Personal Data it receives or has access to in connection with this Agreement:

(a) to comply at all times with all Applicable Data Protection Laws in respect of all Relevant Data;

(b) to collect, use and disclose Personal Data only for the purpose for which it was disclosed to that party;

(d) to provide reasonable cooperation to the other party to resolve any complaint alleging a breach of Applicable Data Protection Laws or by a third party seeking access to Personal Data in accordance with Applicable Data Protection Laws.

5. Processing of the Relevant Data

(a) HybridHero must:

(i) Process Relevant Data only as is necessary for the purposes of delivering or performing the Products, Goods and Services under the Agreement and only:

(A) in accordance with the terms contained in the Attachment to this Addendum (which may be amended by the Customer by notice in writing from time to time); or

(B) as otherwise instructed by the Customer in writing, unless HybridHero is required to do otherwise by any Law to which HybridHero is subject, in which case HybridHero must notify the Customer prior to undertaking such Processing (unless the making of such a notification is prohibited by applicable Law);

(ii) immediately inform the Customer, in writing, if HybridHero considers that any written instructions in accordance with Section 5(a)(i) of this Addendum are or would be inconsistent with Applicable Data Protection Laws; and

(iii) except as provided in Section 5(b) of this Addendum, provide the Customer with prior written notice if it intends to transfer the Relevant Data outside the United States, and take such steps as may be required under Applicable Data Protection Laws to ensure the transfer is lawful.

(b) Despite anything in this Addendum to the contrary, the parties agree that HybridHero is not required to provide prior written notice of a transfer of the Relevant Data to its cloud service provider and other Sub-processors.

(i) not use Relevant Data for any purpose other than directly in relation to the performance of its obligations under the Agreement;

(ii) not, and must ensure that its Personnel will not, sell, commercially exploit, let for hire, assign rights in or otherwise dispose of any Relevant Data; and

(iii) not make any Relevant Data available to a third party other than an approved Sub-processor and then only to the extent necessary to enable the approved Sub-processor to perform its part of HybridHero’s obligations under this Addendum and the Agreement.

6. Data Accuracy

The Customer must assume responsibility for the accuracy, quality and legality of the Relevant Data and the means by which the Customer acquired the Relevant Data.

7. Data Security

(a) HybridHero must establish and maintain appropriate technical and organizational safeguards against the misuse, interference, destruction, loss or unauthorized access or disclosure or modification of the Relevant Data in the possession or control of HybridHero that:

(i) are consistent with and no less rigorous than those maintained by organizations similar to HybridHero engaged in security “best practice” to secure that data (including, but not limited to, a high level of IT security, physical security, and Personnel security); and

(ii) comply with all Applicable Data Protection Laws and any procedures notified from time to time to HybridHero by the Customer concerning the Customer’s data security requirements.

(b) HybridHero shall notify the Customer without undue delay should it become aware of a Security Incident affecting Personal Data.

8. Deletion or Return of the Relevant Data

Promptly after the termination or expiry of the Agreement, HybridHero must, at the election of the Customer:

(a) return all the Relevant Data to the Customer;

(b) destroy all the Relevant Data, in a manner agreed to by the Customer; and/or

(c) de-identify all the Relevant Data, in a manner agreed to by the Customer, unless a Law binding on HybridHero prevents HybridHero from doing so as requested, in which case HybridHero agrees that it will continue to observe the terms of this Addendum for as long as it is required to retain the Relevant Data and, once HybridHero is no longer required to retain the Relevant Data, HybridHero will perform the action originally requested by the Customer under this Section.

9. Sub-processors

(a) The Customer provides a general authorization to HybridHero to engage further Sub-processors to Process Personal Data. HybridHero shall provide the Customer with a list of those Sub-processors on request. HybridHero shall give the Customer prior notice of any intended addition to or replacement of those Sub-processors so that the Customer may raise any objections that it may have within 10 Business Days of receiving the prior notice; and

(b) HybridHero:

(i) is not relieved of any of its liabilities or obligations under this Addendum and remains liable to the Customer for the acts, defaults and neglect of any Sub-processor or any Personnel of the Sub-processor as if they were the acts, defaults or neglect of HybridHero; and

(ii) is responsible for the performance of each Sub-processor and ensuring the suitability of each Sub-processor for the Processing to be performed by that Sub-processor.

10. Rights of Consumers

HybridHero must:

(a) implement appropriate technical and organizational measures in order to assist the Customer to comply with the Customer’s obligation to respond to requests to exercise rights of Consumers under any Applicable Data Protection Laws in respect of the Relevant Data (Consumer Request);

(b) promptly notify the Customer if HybridHero receives a Consumer Request;

(d) provide the individual with access to any record of the Relevant Data following a request from an individual where a response is required to be made by HybridHero under Applicable Data Protection Laws. If the Customer, in its use of services, does not have the ability to address a Consumer Request:

(e) HybridHero must, upon the Customer’s request, provide commercially reasonable efforts to assist the Customer in responding to such Consumer Request; and

(f) the Customer will be responsible for any costs arising from HybridHero’s provision of such assistance.

11. Personal Data Breach

(a) If HybridHero becomes aware, or believes or suspects, that a Personal Data Breach has or may have occurred in relation to any Relevant Data, HybridHero must:

(i) immediately notify the Customer in writing and provide the Customer with all known details relating to that actual or suspected Personal Data Breach;

(ii) cooperate and comply with all reasonable directions of the Customer in relation to that actual or suspected Personal Data Breach;

(iii) promptly take all reasonable steps to rectify or remedy that actual or suspected Personal Data Breach where possible; and

(iv) cooperate with the Customer in:

(A) the resolution of any complaint alleging a breach of the Applicable Data Protection Laws regarding the Relevant Data;

(B) assisting the Customer to meet its obligation under applicable Law to notify the occurrence of the Personal Data Breach that affects or relates to Relevant Data to any applicable Enforcement Authority and to affected Consumers, but only where the Customer determines that such a notification would be required by Applicable Data Protection Laws; and

(C) any investigation by the Customer or any Enforcement Authority or other competent data privacy authority relating to the Personal Data Breach that affects or relates to Relevant Data.

(b) If the Customer determines that notification of the Personal Data Breach would be required by Applicable Data Protection Laws, the Customer will prepare a proposed statement in accordance with Applicable Data Protection Laws, obtain HybridHero’s written approval to that statement and the method of notification for issuing such statement to affected Consumers and any applicable Enforcement Authority, and, when such written approval is received, issue the statement to affected individuals and the applicable Enforcement Authority on behalf of itself and HybridHero.

12. Data Protection Assessments

HybridHero will provide the Customer with reasonable assistance (including providing any reasonably necessary data or information) in relation to the Customer:

(a) undertaking any data protection assessments that the Customer reasonably considers would be necessary or required under any Applicable Data Protection Law; and

(b) engaging in any required consultations with an Enforcement Authority or other competent data privacy authorities that the Customer reasonably considers to be required of the Customer under Applicable Data Protection Laws.

13. International and Cross-Border Data Transfers

If HybridHero transfers Relevant Data outside the United States, HybridHero will implement appropriate contractual, technical and organizational safeguards required under Applicable Data Protection Laws for such transfer, and will make information about such safeguards available to the Customer upon reasonable request.

Schedule A: Sub-processors

Description of Processing

(a) Categories of data subjects whose personal data is transferred

Any officer, employee, contractor, servant, agent, or other person under the Customer’s direct or indirect control and includes any subcontractors, who may also be end users of the Products, Goods and Services.

(b) Categories of personal data Processed

Data including but not limited to an individual’s name, birthdate, mobile phone number, office locations, employee or staff number, corporate title, work locations, email address, hours of utilization, survey data, working hours, desk utilization and absenteeism including vacations (statutory or otherwise), sickness, vaccinations and other sensitive information.

Sensitive data is stored in a dedicated database for each Customer. Access to the database is restricted by role with each role having access limitations. The firewall is enabled on the database server with IP whitelisting to allow only authorized persons to access the sensitive data.

(d) Frequency of the transfer

The data is transferred on a continuous basis.

(e) Nature of the Processing

Collecting data including personal information and ordering the data for the purposes of identifying and allocating office seating and other related information.

(f) Purpose(s) of the Processing

For identifying and allocating office seating and any sensitive and other related information.

(g) Retention period

The data will be retained until the earlier of: (i) written notice from the Customer requesting deletion of any personal data; or (ii) termination of the Agreement.

List of Approved Sub-processors

Amazon AWS
Atlassian Cloud
Brickendon Consulting Limited
Brickendon Consulting (Poland) Sp. z o.o.
Brickendon Consulting (India) Private Limited
GitHub
HybridHero Pty Ltd
Microsoft Azure
Microsoft Entra
ZenDesk UK Limited (as a subcontractor)
InfySEC Solutions Private Limited
Scrut Automation

Regulatory Authority

U.S. Federal Trade Commission and applicable state Attorneys General and other Enforcement Authorities.

Schedule B: Technical and Organizational Security Measures

Measures of pseudonymization and encryption of personal data

All data is encrypted in transit and at rest (HTTPS – TLS 1.2).

Measures for ensuring ongoing confidentiality, integrity, availability and resilience of processing systems and services

Availability checks on the Services run periodically. Disaster recovery processes are in place to recover any partial or total failure of the Services. The data is continuously backed-up to a secondary location.

Measures for ensuring the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident

Disaster recovery processes are in place to recover any partial or total failure of the Services. The data is continuously backed-up to a secondary location.

Measures for user identification and authorization

For authorization there is the option of our standard password-based authentication or Single Sign-On (SSO) with an identity provider (IdP) of your choice.

Measures for the protection of data during transmission

HTTPS and TLS 1.2 are used to communicate between backend components, and between front-end and backend communications.

Measures for the protection of data during storage

Data is stored in Azure SQL Databases which are encrypted at rest.

Data is stored in AWS Databases which are encrypted at rest.

Measures for ensuring events logging

Event logs have been set up for the key events relating to the provision of the Services by utilizing the event logs that are available within Microsoft Azure and/or AWS.

Measures for ensuring system configuration, including default configuration

HybridHero is a multi-tenant client-facing application. Services/components are configured globally. There are certain features which can be configured, turned on or off on a request basis. An admin role user can also configure business features using the built-in admin functionalities.

Measures for ensuring data minimization

Only the data fields that are required for the performance of the Services are mandatory. All other fields are optional, and the Customer and/or end user can choose which of these fields they wish to populate.

Measures for ensuring limited data retention, data portability and ensuring erasure

The data will be retained until the earlier of: (i) written notice from the Customer requesting deletion of any personal data; or (ii) termination of the Agreement.

Measures for transfers to Sub-processors

Access to the database for Sub-processors is restricted by role with each role having access limitations. The firewall is enabled on the database server with IP whitelisting to allow only authorized persons to access the sensitive data. Where Sub-processors are required to provide assistance to the Controller but do not have the relevant access to the Services, the Sub-processor would need to request access to the relevant application(s) together with the reason(s) they require such access. Access is approved on a temporary basis by HybridHero’s management. Immediately after such assistance is complete, the access is revoked.

Schedule C: Analytics

If the parties agree that HybridHero will provide Data Analysis Services to the Customer, the provisions of this Schedule will apply in addition to the other terms of this Agreement. Unless defined in this Schedule, any capitalized terms are defined in Section 25 of the Agreement.

1. Data Analysis Services

HybridHero will provide the Data Analysis Services and deliver copies of the Derivative Materials to the Customer.

2. Derivative Materials

(a) The Customer grants HybridHero a perpetual, non-exclusive, worldwide, irrevocable, royalty-free license to access, use, adapt, modify, reproduce, reformat, transform, process, aggregate, commercialize and exploit, and create Derivative Materials from, the Customer Material to the extent necessary to provide the Data Analysis Services and to otherwise carry out its obligations under this Agreement.

(b) The Customer will ensure that any existing or future Intellectual Property Rights in any Derivative Materials (excluding the Customer Material) vest in HybridHero absolutely. The Customer agrees to assign, and procure the assignment of, such Intellectual Property Rights in any Derivative Materials to HybridHero immediately on their creation.

(c) HybridHero grants the Customer a perpetual, non-exclusive, worldwide, irrevocable, royalty-free license to access, use, adapt, modify, reproduce, reformat, transform, process, aggregate, commercialize and exploit the Derivative Materials for internal purposes only.

(d) The Customer agrees and acknowledges that HybridHero intends to use and/or aggregate, on a de-identified basis, the Customer Material in conjunction with other information collected or obtained by HybridHero, and the Customer agrees that HybridHero is permitted to make full use of, commercialize and exploit the Customer Material for those purposes.

3. Warranties

In addition to any other warranties provided under this Agreement, HybridHero warrants that:

(a) it will exercise due care and skill in performing the Data Analysis Services;

(b) the Data Analysis Services will be performed in a professional manner by Personnel who are suitably qualified and experienced to perform the Data Analysis Services and will be of a standard commensurate with the qualifications and experience of those Personnel; and

(c) it has the necessary Personnel, facilities, other resources, expertise and experience to perform the Data Analysis Services in accordance with this Agreement.

4. Disclaimer

While HybridHero will use its best efforts to ensure that the Derivative Materials are as accurate as possible, the Customer acknowledges that the accuracy of the Derivative Materials is reliant upon the accuracy of Customer Material provided by the Customer and its Personnel.

Except to the extent expressly provided in this Agreement, to the extent permitted by Law (including applicable Consumer Protection Laws), neither HybridHero nor any of its third-party suppliers makes any representation, warranty or guarantee as to the reliability, quality, suitability, truth, availability, accuracy or completeness of any content contained in the Derivative Materials.

5. Best Efforts

A reference to a party using or an obligation on a party to use its best efforts or reasonable efforts does not obligate that party to:

(a) pay money:

(i) in the form of an inducement or consideration to a third party to procure something (other than the payment of immaterial expenses or costs, including costs of advisers, to procure the relevant thing) in addition to any arms’ length consideration for any goods, service or licenses to be provided by such third party; or

(ii) in circumstances that are commercially onerous or unreasonable in the context of this Agreement;

(b) provide other valuable consideration to or for the benefit of any person other than arms’ length consideration for any goods, service or licenses to be provided by such person;

(d) forego, sacrifice or prejudice their commercial, economic or operational interests; or

(e) use best efforts or reasonable efforts after the termination of this Agreement.

6. Definitions

Data Analysis Services means the services set out in Annexure A (Data Analysis Services). For the avoidance of doubt, the Data Analysis Services form part of the Products, Goods and Services for the purposes of this Agreement only if this Schedule applies.

Derivative Materials means materials, data and insights derived or created by or on behalf of HybridHero as part of the Data Analysis Services, which are based on, or created or derived from, the Customer Material. For the avoidance of doubt, the Derivative Materials form part of the Products, Goods and Services for the purposes of this Agreement only if this Schedule applies.

Annexure A – Data Analysis Services

Data Analysis of data for the purpose of the Customer making decisions relevant to the carrying out of their business in an anonymized or non-anonymized format.