The function has been professionalised by hybrid work. What used to be office administration is now an operations discipline with its own data, tooling and, increasingly, a seat in decisions about property and policy.
Common questions
What does Workplace Operations mean in simple terms?+
Workplace operations is the daily running of the office: making sure people can find space, buildings are serviced, visitors are handled, safety obligations are met and the systems behind all of it keep working. It sits where facilities, IT, HR and real estate overlap.
How is Workplace Operations measured and reported?+
The function has been professionalised by hybrid work. What used to be office administration is now an operations discipline with its own data, tooling and, increasingly, a seat in decisions about property and policy.