Since hybrid work made office attendance partly voluntary, workplace experience became a competitive discipline. The office now competes with home on convenience, and it wins on the things home cannot offer: people, energy and purpose-built space that is easy to use.
In practice, workplace experience covers four things: arrival (parking, sign-in, wayfinding), finding and booking space (desks, rooms, quiet areas), the day itself (AV that works, rooms released when meetings end, colleagues findable), and the services around it (catering, cleaning, support). Weakness in any one of them is what people remember.
Ownership usually sits with a workplace experience manager or facilities lead, and the discipline is measured with a mix of utilisation data and employee feedback rather than gut feel. For a deeper treatment, see our workplace experience guide.
Common questions
What does Workplace Experience mean in simple terms?+
Workplace experience is how the physical office and its services feel to the people using them: arrival, finding space, the tools, the coffee, the ease of doing a day’s work. It is the workplace slice of the broader employee experience.
How does Workplace Experience work in practice?+
Since hybrid work made office attendance partly voluntary, workplace experience became a competitive discipline. The office now competes with home on convenience, and it wins on the things home cannot offer: people, energy and purpose-built space that is easy to use.
What else should you know about Workplace Experience?+
In practice, workplace experience covers four things: arrival (parking, sign-in, wayfinding), finding and booking space (desks, rooms, quiet areas), the day itself (AV that works, rooms released when meetings end, colleagues findable), and the services around it (catering, cleaning, support). Weakness in any one of them is what people remember.
How is Workplace Experience measured and reported?+