SLAs appear twice in workplace management: in FM contracts with service providers, and in the software contracts behind your workplace tools, where uptime and support response are the numbers to read before signing.
Common questions
What does Service Level Agreement (SLA) mean in simple terms?+
A service level agreement (SLA) is the contracted standard a service must meet: response times for maintenance tickets, cleaning frequencies, help desk answer times or software uptime, plus the remedies when the standard is missed.
How does Service Level Agreement (SLA) work in practice?+
SLAs appear twice in workplace management: in FM contracts with service providers, and in the software contracts behind your workplace tools, where uptime and support response are the numbers to read before signing.