90 Staff managed with fewer desks than total headcount Clear Desk and room availability visible to all staff in advance Lower Accommodation costs sustained through usage visibility Client story: Judicial Appointments CommissionJudicial Appointments Commission: desk clarity for 90 staff
~90 staffPublic sectorMore staff than desksEngland and Wales
The challenge
With hybrid working in place, the JAC had more staff than desks available at any one time. That ratio works when attendance is spread across the week, but only if staff can see what is available before they travel in. Without that visibility, the desk shortage becomes a daily problem. They needed a system clear for all staff, across varying levels of digital confidence.
What they needed
Clarity. Staff needed to know where attendance was required, where it was optional, and whether a desk or meeting room would be available when they arrived. The system had to sit within a public sector budget. The evaluation was direct: research, demonstrations with shortlisted providers, and selection based on usability and value.
The outcome
Staff can now book desks and rooms in advance and see real-time availability. The desk layout was changed to create collaboration zones and quiet working areas. Usage data is tracked over time, providing the basis for future space decisions as attendance patterns evolve.
Why usage data matters even at 90 people The financial case for a space decision is harder to build on anecdote than on data, even in a smaller organisation. If the booking system shows that Monday and Friday attendance is consistently low and Tuesday through Thursday peaks, that pattern supports a specific conversation about space on lease renewal. That conversation is only possible with the data.
Layout and booking as a single system
Alongside the booking system, the JAC redesigned its desk layout to create both collaborative areas and defined quiet zones. HybridHero’s neighbourhood and zone functionality reflected that layout in the booking interface, so staff could select the type of space they needed, not just any available desk. Designating zones in the system makes the physical layout operationally real.
The public sector case
Public sector organisations face real budget constraints. Enterprise workplace management does not have to mean enterprise pricing. The JAC selected HybridHero because the platform delivered what they needed within their actual budget. That distinction matters for other public sector organisations evaluating solutions.
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By having a desk booking system, we can ensure we get the best use out of our work space. We can observe usage over time, and that may well save costs as our hybrid model matures.
Judicial Appointments Commission, England and Wales Workplace management platformEvery booking is a data point. Every data point builds the case for your next decision.
HybridHero gives you the booking system your staff will actually use and the utilisation reports your leadership team needs to make space decisions with confidence.
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