The fix is to pair broad numbers with behaviour metrics: utilisation, check-in rate, no-show rate, peak demand and trend over time.
Common questions
What does Vanity Metric mean in simple terms?+
A vanity metric is a number that flatters a report without changing what anyone should do. Total bookings can look strong, for example, while actual check-ins reveal that many desks are being reserved and left empty.
How is Vanity Metric measured and reported?+
The fix is to pair broad numbers with behaviour metrics: utilisation, check-in rate, no-show rate, peak demand and trend over time.