Keeping it current removes most of the repeated questions from every booking. Because it holds personal and sometimes special category data, access should be limited and retention defined.
Review profiles at least annually, because passports expire and preferences change. Out of date document details are the most common cause of a booking failing at the last moment.
Common questions
What does Traveller Profile mean in simple terms?+
A traveller profile is the stored record of an individual’s travel details and preferences: passport and visa data, loyalty numbers, seat and hotel preferences, dietary needs and emergency contacts.
How is Traveller Profile measured and reported?+
Keeping it current removes most of the repeated questions from every booking. Because it holds personal and sometimes special category data, access should be limited and retention defined.
What goes wrong with Traveller Profile?+
Review profiles at least annually, because passports expire and preferences change. Out of date document details are the most common cause of a booking failing at the last moment.