Unstaffed reception is increasingly normal in smaller offices. It works when arrival is self-service and reliable: the visitor checks in, the host is alerted, and a badge prints. It fails when a visitor arrives to a locked screen and no fallback.
Whether staffed or not, the desk is where the evacuation list starts, so it needs to capture everyone including contractors and deliveries.
Common questions
What does Reception Desk mean in simple terms?+
The reception desk is where a visit begins. Traditionally staffed by a receptionist with a paper book and a phone, it is now often a tablet, a badge printer and a host notification going straight to the person being visited.
What goes wrong with Reception Desk?+
Unstaffed reception is increasingly normal in smaller offices. It works when arrival is self-service and reliable: the visitor checks in, the host is alerted, and a badge prints. It fails when a visitor arrives to a locked screen and no fallback.
What are the best practices for Reception Desk?+
Whether staffed or not, the desk is where the evacuation list starts, so it needs to capture everyone including contractors and deliveries.