Policies should clarify availability, response times, pay or allowances, escalation and rest after call-outs.
Common questions
What does On-Call mean in simple terms?+
On-call means an employee is not necessarily working actively, but must be available to respond if an issue comes up. It is common in IT, security, facilities and incident response.
What are the best practices for On-Call?+
Policies should clarify availability, response times, pay or allowances, escalation and rest after call-outs.