Workplace glossary

What is KPI (Key Performance Indicator)?

Definition & practical guide1 min read

A KPI is a key performance indicator: a metric that shows whether something important is improving, slipping or staying flat.

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Workplace KPIs might include desk utilisation, room no-show rate, visitor wait time, cost per desk and attendance by site.

Common questions

What does KPI (Key Performance Indicator) mean in simple terms?

A KPI is a key performance indicator: a metric that shows whether something important is improving, slipping or staying flat.

How is KPI (Key Performance Indicator) measured and reported?

Workplace KPIs might include desk utilisation, room no-show rate, visitor wait time, cost per desk and attendance by site.