The role carries real obligations, including being reachable and able to attend at night. Most organisations keep at least two named key holders per site so the responsibility does not sit with one person.
Keep the callout list current and tell the alarm monitoring company when it changes. An out of date key holder list is discovered at two in the morning, which is the worst possible time.
Common questions
What does Key Holder mean in simple terms?+
A key holder is a named person responsible for opening and securing a building, and the contact the alarm company or emergency services call out of hours.
What are the compliance implications of Key Holder?+
The role carries real obligations, including being reachable and able to attend at night. Most organisations keep at least two named key holders per site so the responsibility does not sit with one person.
How does Key Holder affect property and running costs?+
Keep the callout list current and tell the alarm monitoring company when it changes. An out of date key holder list is discovered at two in the morning, which is the worst possible time.