The argument for it is accountability. When one provider owns the whole estate service, there is nobody to point at when a problem sits between two contracts, and the reporting arrives in one format rather than six. The argument against is concentration: a single provider failing affects everything at once.
IFM is a delivery model, not a piece of software. The systems underneath it are usually a CAFM or IWMS for the estate, and a separate workplace platform for the desks, rooms and visitors people interact with day to day.
Common questions
What does Integrated Facility Management (IFM) mean in simple terms?+
Integrated facility management, usually shortened to IFM, is the practice of bringing every facilities service under a single management contract or a single in-house team, instead of running separate arrangements for cleaning, security, maintenance, catering and workspace.
How is Integrated Facility Management (IFM) measured and reported?+
The argument for it is accountability. When one provider owns the whole estate service, there is nobody to point at when a problem sits between two contracts, and the reporting arrives in one format rather than six. The argument against is concentration: a single provider failing affects everything at once.
What should you look for in Integrated Facility Management (IFM) software?+
IFM is a delivery model, not a piece of software. The systems underneath it are usually a CAFM or IWMS for the estate, and a separate workplace platform for the desks, rooms and visitors people interact with day to day.