The head of workplace owns workplace strategy and operations end to end: the portfolio, the experience, the policies and the teams that run them. The title signals that workplace has become a discipline in its own right rather than a sub-department of FM or HR.
The role’s currency is the link between space and behaviour: what attendance really looks like, which spaces earn their rent, and how the next lease should differ from the last. Heads of workplace live in utilisation data, which is why they are usually the economic buyer for workplace platforms.