In smaller offices this is the office manager. In larger sites it is a staffed desk, sometimes outsourced. Either way the team depends on knowing who is expected, which is what a visitor log and pre-registration provide.
Front of house also holds a lot of informal knowledge: which lift is out, which supplier keeps arriving unannounced, which room floods. Capturing that in the ticketing or visitor system turns it into something the organisation can act on.
Common questions
What does Front of House Team mean in simple terms?+
The front of house team are the people who staff reception and the visitor-facing parts of a building: greeting arrivals, issuing badges, directing deliveries and handling the switchboard.
What are the rules around Front of House Team?+
In smaller offices this is the office manager. In larger sites it is a staffed desk, sometimes outsourced. Either way the team depends on knowing who is expected, which is what a visitor log and pre-registration provide.
What are the best practices for Front of House Team?+
Front of house also holds a lot of informal knowledge: which lift is out, which supplier keeps arriving unannounced, which room floods. Capturing that in the ticketing or visitor system turns it into something the organisation can act on.