If you searched for a Proxyclick review, the first thing to know is that the product no longer trades under that name. Proxyclick is now sold as Eptura Visitor. This review covers what it does, how it is priced, what reviewers say and where it fits, based on Eptura’s own pages and Capterra reviews fetched in 2026.
What is Eptura Visitor?
Eptura Visitor is a cloud visitor management system for office buildings. It handles the front-desk side of the workplace: inviting guests ahead of time, checking them in when they arrive, screening them against watchlists, getting documents signed, and passing credentialed visitors through to the building’s access control.
The product started life as Proxyclick. Eptura’s own site is plain about the change: “In 2025, Proxyclick became Eptura Visitor.” The old proxyclick.com domain now redirects to eptura.com. Visitor is one module in the Eptura suite, with the rest sold as separate products.
Eptura Visitor strengths and weaknesses
What Eptura Visitor does well
A deep visitor workflow: pre-registration, QR check-in, custom flows per visitor type, document signing and watchlist checks. Named access control integrations. Capterra reviewers rate ease of use and customer service at 4.6 out of 5.
Where it runs into limits
It is visitor-only; desks, rooms and parking sit elsewhere. Pricing is per location on contracts of at least one year, with no free trial. Capterra reviewers mention price rises and features that moved behind extra fees after the Proxyclick migration.
Key features of Eptura Visitor
Eptura Visitor does the lobby job: invite, screen, sign in, notify the host, log who was on site. The features below come from Eptura’s product pages.
Pre-registration and check-in
Visitor pre-registration is the starting point. Hosts register guests in advance, and groups can be batch imported from an Excel spreadsheet. Guests get a QR code by email, then check in from their phone or a self-service kiosk. Eptura also lists touchless check-in and facial recognition to confirm identity.
Screening and building security
Arrivals are checked against internal and external watchlists, and admins can review details and credentials before check-in to approve or deny entry. Watchlist screening and approval flows are paired with access permissions, so the system decides who goes where, not only who gets in.
Documents and compliance
Visitors can sign customised documents at check-in, such as an NDA, safety guidelines or a privacy notice. Flows can be set per visitor type with custom screens, videos and questionnaires. Visitor data is stored or purged on a schedule to match policy or local law.
Access control, notifications and analytics
Eptura’s integrations page lists access control vendors AMAG, Brivo, Gallagher, Genea, Genetec, Lenel and Paxton, plus QR codes and RFID cards for credentials. Hosts get check-in notifications in Microsoft Teams and Slack, invitations tie into Outlook or Google calendars, badges print via AirPrint, and guest Wi-Fi hand-off is supported. The product page also lists Microsoft Copilot, real-time visitor data across locations, and emergency communications with digital roll calls.
Security certifications
Eptura’s security portal lists ISO 27001, GDPR, CCPA, HECVAT and the Data Privacy Framework. SSO is listed on the integrations page.
Eptura Visitor pricing and value
Eptura sells Visitor in two tiers. Advanced covers digital visitor management with custom pre-registration and check-in workflows. Power adds the full security set, including access control integration. Most Eptura products are priced by user count; Eptura Visitor is priced by number of locations.
There are no published prices. Eptura asks you to book a demo for a quote, and its FAQ states agreements run for no less than one year. Capterra lists no free trial. Check Eptura’s pricing page, since published details change.
Pros and cons from user reviews
G2’s review page did not load during this research, so the pattern below comes from Capterra: 4.6 out of 5 across 322 reviews, value for money 4.4.
What users like
An interface visitors find straightforward without help from reception. Fast deployment and setup. Automatic host notifications and cloud visitor logs. A support team that reviewers describe as responsive to questions and feature requests. Branding and workflows that can be tailored to the company.
What users wish were better
Several reviewers say pricing has risen a lot over time. Some find integration options limited next to competing tools. A few report slow performance at busy periods and a billing area that does not show payment history clearly. Reviewers who migrated from Proxyclick mention features that now cost extra.
Who Eptura Visitor is best for
A good fit
Security-led organisations with a staffed reception, access control hardware from a supported vendor, and a need for watchlists, signed documents and audit trails. Enterprises already on other Eptura products.
Worth looking wider
Hybrid offices where the visitor desk is one of several jobs. If you also need desk booking, rooms, parking, leave management and occupancy reporting, a visitor-only product means running and paying for a second platform.
Proxyclick alternative: why teams choose HybridHero
If you want the Eptura Visitor front-desk workflow inside one workplace platform, HybridHero is the usual Proxyclick alternative. Visitors, desks, rooms, parking and HR and leave management sit in one system, priced on a custom quote rather than per location.
The difference is scope. Eptura Visitor is a specialist tool for the front door. HybridHero puts visitor sign-in next to desk, room and parking booking and leave management, so a manager sees who is in, who is off and who is expected on one screen.
HybridHero pricing is quoted to your setup and confirmed in writing on a 30-minute consultation call, not per location on a one-year minimum. Enterprise customers are eligible for the Switch Programme: a 15-minute assessment call, a one-page migration plan and a 30-day guaranteed migration.
1platform for visitors, desks, rooms, parking and HR
ISO 27001certified and GDPR compliant
24/7real human support
The bottom line