If your shortlist is for a regulated site, iLobby is likely on it. It is an enterprise visitor management and facility security platform for manufacturing, food, aerospace, pharma and government sites. This iLobby review covers what it does, how it is priced, what reviewers say, and where it fits next to a booking platform like HybridHero. One thing first: ilobby.com now redirects to facilityos.com. The company sells as FacilityOS and iLobby is the earlier brand.
What is iLobby?
iLobby is a facility management platform sold as modules under the FacilityOS name. VisitorOS handles sign-in. EmergencyOS handles evacuations and roll calls. ContractorOS tracks contractor documents. LogisticsOS covers mail, parcels and assets. SecurityOS issues temporary credentials through your existing access control system. A shared dashboard sits across the modules.
The company states that 30% of the Fortune 500 use the platform across more than 7,000 facilities in over 70 countries, and names manufacturing, food, aerospace and defence, pharma, healthcare, logistics, government and education as target industries. iLobby is built for the front gate of a controlled site, not for a hybrid office deciding who sits where on Tuesday.
iLobby strengths and weaknesses
The product is focused, and the trade-offs follow from that focus.
What iLobby does well
Compliance-grade visitor and contractor sign-in. Third-party and custom watchlist screening. Signed NDAs and safety briefings at check-in. Digital mustering that includes visitors. A long integration list for SSO, HR and access control. ISO 27001 and SOC 2 Type II.
Where it runs into limits
No desk, room or parking booking, and no HR or leave. Each capability is a separate module with its own price, and badge printing, pre-registration, approval workflows and API access are add-ons. Reviewers describe setup as heavy and some workflows as multi-step.
Key features of iLobby
The modules connect: a compliant contractor is auto-approved at the VisitorOS kiosk, and anyone signed in appears on the EmergencyOS roll call.
Visitor sign-in (VisitorOS)
Visitors pre-register and check in by QR code or at an iPad kiosk. The system scans government ID, takes a photo, prints a badge and collects signed NDAs and safety policies. Watchlist screening runs at check-in with alerts on a match. Hosts are notified by email, SMS, Teams or phone. Records feed searchable audit logs and exportable reports.
Emergencies (EmergencyOS)
Safety officers run evacuations from the portal or mobile app. Roll calls use QR scans at assembly points, with SMS status requests for anyone who cannot reach a muster point. Alerts go by SMS, email and phone to employees, visitors and contractors. Drills use the same workflow as real events.
Contractors and access (ContractorOS and SecurityOS)
Contractor management covers document collection through a vendor portal, expiry reminders and approval tasks with an audit trail. SecurityOS extends an existing access control system rather than replacing it, issuing day, recurring and event credentials that expire automatically and logging which entry point each one used.
Integrations and security
The integrations page lists SSO through Okta, Microsoft Entra ID, Google and SAML 2.0; employee sync from Workday, ADP, UKG and Dayforce; access control from Brivo, Genetec, Avigilon Alta and Honeywell; plus Outlook, Teams, Slack, smart lockers and screening tools such as Avetta and ISN. Zapier is not mentioned and API access is a pricing add-on. Hosting is Microsoft Azure with a choice of data region, data is encrypted at rest and in transit, and the platform holds SOC 2 Type II and ISO 27001, with GDPR support and ISO 27701 for privacy.
iLobby pricing and value
iLobby prices each module as a monthly subscription per site and publishes starting prices for most of them. VisitorOS has three tiers, with an iPad included in the base tiers and the top tier on quote. A basic EmergencyOS tier is bundled with VisitorOS; the tier with SMS and mustering is priced separately. ContractorOS, LogisticsOS and SecurityOS carry their own tiers, and locker and reader hardware is extra. The licence is site-level with no cap on people.
The detail to check is the add-on list. Badge printing, touchless check-in, pre-registration, approval workflows, watchlist integration, Slack and Teams, and API access are all optional extras on VisitorOS. No free trial is mentioned. Check their pricing page, published prices change.
Pros and cons from user reviews
On Capterra UK the platform, listed as FacilityOS, holds 4.6 out of 5 from 131 reviews: ease of use 4.6, customer support 4.6, features 4.4, value for money 4.3. The G2 page did not load for this review, so no G2 figure is quoted.
What users like
A simple layout and easy access to visitor history. Several functions in one system instead of switching tools. Support described as responsive during integration. Real-time visibility of who is on site.
What users wish were better
Setup can feel overwhelming. Limited function when the kiosk is offline. Some tasks take extra steps, and moving between the FacilityOS and VisitorOS views confuses new admins. Occasional slowness at busy times.
Who iLobby is best for
A good fit
Manufacturing, food, pharma, defence, logistics and government sites that need ID checks, watchlists, signed briefings, contractor compliance and audited access at the gate, often against a named standard such as ITAR, C-TPAT, FSMA or GMP.
Worth looking wider
Corporate and hybrid offices whose main problem is desks, rooms, parking and knowing who is in, and who want visitor sign-in as one part of that rather than a separate module stack.
iLobby alternative: why teams choose HybridHero
If you need a hardened front gate for a regulated plant, iLobby is built for that and HybridHero is not a like-for-like swap. If you run offices where visitors arrive alongside staff who need desk booking, rooms and parking, HybridHero puts all of that, plus HR and leave, in one platform. The Switch Programme covers the move: a 15-minute assessment call, a one-page migration plan and a 30-day guaranteed migration.
The gap runs both ways. iLobby covers contractor compliance and temporary credentials, which HybridHero does not claim here. HybridHero covers desks, rooms, parking and HR and leave, which iLobby does not. HybridHero emergency alerts are an add-on, targeted by location or group, with SMS a further paid feature and visitors reached by email. Advanced analytics, SSO and calendar integration sit on Professional and above. Pricing is quoted to your setup on a consultation call and confirmed in writing.
1platform for desks, rooms, visitors, parking, HR and leave
ISO 27001certified and GDPR compliant
24/7real human support
The bottom line