18,900 Employees across the Swisscom Group 2+ days Minimum target set using real attendance insights Full eval Selected after structured comparison against multiple platforms Client story: SwisscomSwisscom: attendance data builds hybrid policy for 18,900 employees
18,900 employeesCHF 11.2bn revenueSwitzerland and Italy51% state-owned
The challenge
Switzerland’s largest telecoms company needed to navigate the return from remote working across a large, technically sophisticated workforce. Before setting a hybrid attendance policy, it needed to understand how its DevOps Centres were actually being used. Announcing a minimum requirement without supporting data would have been both operationally risky and difficult to justify internally.
What they needed
A platform assessed against multiple criteria. Swisscom’s evaluation was thorough: functionality, usability, meeting room integration, and the ability to extract attendance and utilisation data in a form useful for strategic decisions. The requirement was not just booking infrastructure. It was an evidential foundation for hybrid policy at enterprise scale.
The outcome
HybridHero was selected on the strength of the total functionality package. Attendance and utilisation data has since become the evidence base for Swisscom’s evolving hybrid policy. The 2-day minimum requirement was set in the context of knowing how spaces were actually being used.
Policy built on evidence, not assumption Swisscom did not announce a hybrid policy and then look for a booking tool. They used the data from the platform to understand attendance patterns first, and then used those patterns to set a policy that was credible and achievable. That approach reduces the risk of announcing a requirement that proves operationally unworkable, and gives leadership something concrete to point to when explaining the rationale.
What the evaluation covered
Swisscom assessed desk booking, meeting room integration, attendance visibility, data extraction capability, and support responsiveness. No single competitor matched the full package at comparable value. HybridHero was selected on the sum of all criteria, not on any single feature. For an 18,900-person organisation, a poor platform selection is an operational disruption at scale.
What enterprise deployment requires beyond go-live
Swisscom specifically noted responsiveness to feature requests as a differentiator. For enterprise deployments at this scale, the platform’s willingness to discuss new requirements based on actual operating experience is not standard. It was, for Swisscom, a meaningful and uncommon part of the vendor relationship.
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The data we could extract from the system was very helpful. We used it to understand how the office was being used, and that shaped the hybrid working policy we are now building around it.
Swisscom, Switzerland Workplace management platformSet your hybrid policy on evidence, not expectation.
HybridHero gives operations and HR teams the attendance and utilisation data to make hybrid policy decisions that are credible and defensible. Already on another platform? Our Switch Programme migrates you in 30 days, guaranteed.
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