Safe Real-time visibility of who was in the office at any given time Agile Hotdesking adopted as permanent standard, not temporary measure Ongoing Continued use as the business’s long-term operating model Client story: Westerleigh GroupWesterleigh Group: pandemic safety measure becomes permanent agile model
50,000+ funerals a yearUK crematoria operatorAgile workingSafety and compliance The challenge
During the pandemic, Westerleigh Group’s Head Office moved to agile working. The immediate requirement was knowing exactly who was in the building at any given time: both to manage safe numbers and to enable rapid contact tracing if an outbreak occurred. The organisation needed real-time presence data, not a sign-in sheet or an estimated headcount.
What they needed
A hotdesking system that staff would actually use without resistance. Adoption had to be instant and frictionless across the full range of the organisation’s workforce. IT reviewed available options and selected HybridHero based on the platform’s usability. The requirement was that colleagues would find the app straightforward from day one, with no training programme required.
The outcome
Westerleigh Group adopted HybridHero across their Head Office and has continued using it. What began as a pandemic safety measure has become the permanent operating model. Agile working is now the standard, and HybridHero underpins the day-to-day logistics of that model.
Presence data as a safety asset Knowing who is in the building at any moment is not just a hygiene requirement. It is a
business continuity asset. The same data that managed pandemic risk also supports fire safety compliance,
visitor management, and the daily operational question of whether enough people are in the building to run the office effectively.
When a safety requirement becomes a permanent model
Westerleigh Group’s experience illustrates a pattern that recurred across many organisations: the system deployed as a short-term safety measure turned out to be a better way to run the office than what it replaced. The requirement for real-time presence data in an emergency revealed that the absence of that data had always been a gap.
The adoption test
Westerleigh Group’s IT department reviewed multiple options before selecting HybridHero. The deciding factor was usability. A system that requires instruction, that staff find unintuitive, or that generates regular support tickets does not actually solve the problem. It adds a management overhead to the management overhead you were trying to remove.
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We have been very happy with the way HybridHero has provided a way for colleagues to return to the office and we have continued using the facility as agile working has now become the future in our business.
Westerleigh Group, UK crematoria and cemetery operator Workplace management platformAgile working only works if the data works behind it.
HybridHero gives you real-time presence data, desk booking, and room management in one platform. What starts as operational logistics becomes the foundation for how your office runs long-term.
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