60% Reduction in desk count: from 50 desks to 20 Zero Arrival conflicts reported following deployment Rapid Setup described as straightforward and quick Client story: HooYuHooYu: 60% desk reduction with zero arrival conflicts
50 desks to 20FinTech and RegTechTrusted by NatWestRapid setup
The challenge
After the pandemic, HooYu recognised that office demand had structurally declined. The 50-desk office was no longer justified. Moving to 20 desks made financial sense, but it created a new operational problem: with more staff than available desks, unmanaged arrivals would lead to daily conflicts. Someone would arrive to find no space.
What they needed
Advance booking visibility, so staff could plan their office days and confirm a desk before committing to the commute. The system needed to feel effortless to use, because in a small, technically sophisticated team, a clunky booking tool would simply be ignored. And it needed to work immediately, without a lengthy setup process.
The outcome
The 60% reduction in desk count is now managed without friction. Staff book in advance, can see what is available, and arrive with confidence. The organisation pays for 20 desks that serve its actual attendance patterns. Setup was completed quickly, and adoption has been consistent from day one.
What a 60% desk reduction actually saves Reducing desk count is not primarily a furniture decision. It is a real estate decision. Fewer desks means less floor space required, which flows directly into rent, rates, service charges, and
facilities management costs. For HooYu, moving from 50 to 20 desks was a deliberate response to post-pandemic attendance patterns. The booking system was the operational infrastructure that made it viable. Without it, the reduction would have produced daily conflicts and likely forced a reversal.
The FinTech adoption bar
HooYu builds digital verification journeys for tier-one banks and regulated FinTech firms. Their internal tolerance for clunky software is low. When they describe the app as intuitive and easy to use, that assessment comes from a team that spends its working life evaluating user experiences. If a platform passes the adoption bar for a FinTech team with high UX standards, it will pass the adoption bar for most enterprise environments.
Adoption is the condition for everything else
Adoption is the reason the data is reliable. The reason the utilisation reports are accurate. The reason the cost savings are real. HooYu’s experience makes that chain explicit: the platform choice was not about features. It was about whether people would actually use it. They did. The data followed. The savings followed from the data.
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We found the app very intuitive and easy to use for our employees. It met all our requirements, and we would happily recommend the solution to other organisations.
HooYu, global customer onboarding platform Workplace management platformFewer desks. Zero arrival conflicts. Real cost savings.
HybridHero turns a reduced desk count into a sustainable operating model. Already on another platform? Our Switch Programme migrates you in 30 days, guaranteed.
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