Phoenix Software, an industry leader in IT solutions and services, is at the forefront of enabling UK organisations to innovate and transform their operations. Known for delivering remarkable, outcome-focused IT services, Phoenix leverages the latest in cloud technology, data analytics, AI, security, and collaboration tools. As a company committed to diversity and inclusion, signatory of the Race at Work Charter, and a Disability Confident Committed employer, Phoenix also actively participates in initiatives like the Women in IT Network. Their recognition as Microsoft’s UK Partner of the Year 2021 is a testament to their excellence in the field.
The COVID-19 pandemic presented Phoenix Software with a unique challenge, leading to the need for a system to manage their transition to a hybrid work environment. The implementation of their Hybrid Working Policy was driven by the pandemic but has since become a fundamental aspect of their operational strategy. The shift was necessitated not only by safety concerns but also by the realisation that they now had more staff than desks available, making effective space management crucial.
In their search for an appropriate system to manage this new working model, Phoenix Software’s IT team conducted extensive research on various platforms. HybridHero was chosen for its aesthetic appeal and user-friendly interface. The system stood out for its intuitive design, ensuring ease of use for all employees. This aspect was crucial in ensuring a smooth transition to the new hybrid working model.
The pandemic was a catalyst for Phoenix Software to introduce a formal Hybrid Working Policy. This policy has brought significant benefits, chiefly a more balanced lifestyle for employees. The flexibility to work both remotely and in the office has been instrumental in enhancing employee satisfaction and productivity. It acknowledges the changing dynamics of the modern workplace, where work-life balance is increasingly valued.
Phoenix Software’s experience with HybridHero has been exceptionally positive. The system has effectively met every requirement at each step of the implementation process. A key highlight has been the ongoing support provided by HybridHero. Their team has always been readily available to assist with any queries or issues, ensuring a seamless and uninterrupted experience in managing the hybrid working model.
The staff at HybridHero have been noted for their friendliness, informativeness, and willingness to help. This level of customer service has significantly contributed to the positive experience with the system. The supportive and professional approach of the HybridHero team has made the transition to a hybrid work environment smoother and more efficient for Phoenix Software.
For Phoenix Software, partnering with HybridHero has been a crucial step in adapting to the evolving demands of the workplace. HybridHero’s system has not only facilitated effective space management but also supported the company’s commitment to providing a flexible and balanced work environment. This partnership showcases how technology can be leveraged to meet the challenges of a modern workplace, ensuring efficiency and employee well-being in an ever-changing world.
For more information on how HybridHero can revolutionise your office management and support hybrid working models, visit our website.