Swisscom: Provides employees a great workplace experience, implementing a hybrid work strategy at DevOps Center

Switzerland’s leading telecoms company and one of its leading IT companies, is headquartered in Ittigen, close to the capital city Berne. Outside Switzerland, Swisscom has a presence on the Italian market in the guise of Fastweb. 2021 around 18,900 employees generated sales of CHF 11,183 million. It is 51% Confederation-owned and is one of Switzerland’s most sustainable and innovative companies.

What was the challenge?

In our newly opened DevOps Centers in Rotterdam, Netherlands and Riga, Latvia, we planned from the very beginning 60% desk occupancy as this was planned in the business case. This, and the fact that we’re envisaging a ‘digital office’ that offers great experience to the employees made us look for a tool that could support us in managing it. The financial aspects of desk occupancy management were crucial for us, so we needed a solution that would help us steer, manage and control desk occupancy in accordance with our requirements.

How did you make your people feel more comfortable about returning to the office?

When we were introducing HybridHero, we wanted to see who comes to the office and how much it is being used, so the data that we could extract from the system was very helpful for us. At the moment, we are starting to create a ‘hybrid working policy’ in which we want to encourage Swisscom employees to come to the office at least 2 days a week.

How does all this help you manage your office costs?

We are very satisfied with HybridHero. The solution offers the exact functionality we need, but it also includes a number of additional features that work very well, e.g. meeting room integration. It’s a good value for money. We also greatly appreciate that the support is always quick to respond and resolve any issues.